Access & Facilities
Air Cooled Theatre
With extra security measures being brought in across London and the UK we are unable to store any left luggage in the theatre – this includes all suitcases and ‘carry-on’ style cases.
Small rucksacks, handbags and briefcases will be allowed into the theatre where you may be asked to open them for inspection. We would like to thank you in advance for your cooperation.
The nearest storage facility is a few minutes walk away at Charing Cross Station – see HERE.
Bookings for disabled patrons and those with access needs can be made by calling our Box Office directly Monday to Saturday 10am to 7.30pm. An Access rate is available, although not on all price bands. To enter the building with no steps an alternative entrance to the Stalls is used.
To book Access Tickets please call 020 7930 8800
If you have any questions please email: [email protected]
Please note that Access bookings cannot be made online or via email
Access into the theatre:
Three steps into the foyer through the centre doors and through two sets of swing doors. The Box Office counter is on the right-hand side. Staircases have handrails on both sides and some steps are highlighted. Stalls are 30 steps down / up from the foyer, Royal Circle up 24 steps, Upper Circle and Gallery up 57. 14 steps down from the Stalls to the Stalls bar, none to the Royal Circle bar (apart from within the auditorium) and 3 to the Upper Circle / Gallery bar. Customers with mobility problems are advised to book stalls seats. The auditorium opens 45 minutes before the performance.
If you require access to the Stalls with no steps you would use an alternative entrance, this can be opened from 30 minutes before a show.
The Oscar Wilde Room is accessed via a staircase so is not suitable for patrons with mobility issues.
Please contact the Duty Manager or Box Office on arrival. Access is through the side doors on the Haymarket at the front of the building.
Exit is by doors either side of the foyer on the Haymarket. Two wheelchair spaces are available at the back of the auditorium. If patrons can transfer from their wheelchair, they are able to book any stalls aisle seat available.
Disabled parking spaces are available at various car parks near the theatre (click here) , there are also on street disabled parking bays, Suffolk Street and Charles II Street being the closest to the theatre. There are single yellow lines in the Haymarket, a taxi rank in Lower Regent Street and drop-off and pick-up possible outside the theatre.
There is an adapted toilet on street level at the back of the stalls.
Access dogs are not permitted inside the auditorium during the performance. However, there are staff available to look after them during the show
Facilities in Stalls, Royal Circle and Upper Circle areas
Extra Leg Room Seats
None of our seats are specifically designated as extra leg room but our box office staff can help you get the best seat for your needs.
Induction Loop and Amplification
Infra-red system with headsets are available and can be collected from the front of house desk. A £10 deposit is charged and refunded at the end of the performance, provided all parts are returned correctly.